Tender Care Veterinary Clinic (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our clinic through the Otto platform.

When you use Otto to communicate with us, request appointments, or access services, we may collect:

• Contact information (name, phone number, email address)
• Pet information (pet name, species, breed, age, relevant medical history)
• Communication data (messages, inquiries, and appointment requests sent through Otto)

We use your information to:

• Schedule and manage appointments
• Respond to inquiries and client messages
• Provide updates regarding your pet’s care, services, or clinic announcements
• Improve clinic operations and communication services

We do not sell or rent your personal information.

Your information may be shared only:

• With authorized veterinary staff to provide care for your pet
• As required by law or regulatory authorities
• With Otto as a service provider to facilitate messaging and appointment scheduling

By providing your phone number and communicating with us via SMS:

• You consent to receive text messages related to appointments, reminders, and clinic communication.
• Message and data rates may apply.
• Message frequency may vary.
• Carriers are not liable for delayed, failed, or undelivered messages.
• You may cancel SMS communications at any time by replying STOP to any message.
• To resume SMS communications, reply START.

We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. While secure systems are used, no method of transmission over the internet or mobile networks is 100% secure.

You may choose not to provide certain information; however, this may limit your ability to use Otto to schedule appointments or communicate with our clinic.

You may opt out of non-essential communications at any time by replying STOP to SMS messages or contacting our clinic directly.

We retain personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

If you have questions regarding this Privacy Policy, please contact us:

Tender Care Veterinary Clinic

Madisonville, KY

Phone: 270- 824- 1002

Email: tendercarevetclinic1@gmail.com